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Quality Charter

The Chillon Castle Foundation objective is to exploit and run a cultural and leisure space, offering the public a variety of quality entertaining and sometimes unusual experiences, based around the site and its historical spaces and furnishings.

Chillon Castle can be inspiring, amusing and stimulating while continuing to ensure its role as a historical monument. Its fundamental values are :

TRADITION – PRESTIGE – QUALITY


Through this charter, all the employees of the castle commit to these values and to proactively apply them to make Chillon the castle of all castles!

WELCOME
Ensure a welcoming and efficient telephone service
Greet you with a smile, with courtesy and respect
Personalise our welcome so all visitors feel they are expected
Guarantee your safety
Understand and anticipate your needs
Adapt to your requests
Listen to your comments and take your views into account to continue to improve

INFORM
Provide clear, reliable and up-to-date tourist information in several languages, on site and online

MAINTAIN
Keep a welcoming, considerate and pleasant environment
Guarantee cleanliness of the site and its surroundings, and encourage you to respect them
Facilitate access to the castle and areas within the castle itself with appropriate and adequate signage

OFFER
Let you discover a unique site
Propose rich and captivating guided tours
Invite you to take part in varied and original activities throughout the year
Experience an out-of-the-ordinary visit

Practical information

Contact

Chillon Castle Foundation
Av. de Chillon 21
CH - 1820 Veytaux / Montreux

We answer your calls Monday to Friday, from 9 to 12 am, and 2 to 5 :30 pm.
 

Tel.: 021 966 89 10
Fax: 021 966 89 12

Send us an email

TripAdvisor® 2015

Chillon Castle ranked number 1


most famous place in Switzerland!

Discover our visitor's reviews...

The highlights

Stroll through the castle on a virtual visit!

Cutaway map

Discovering the castle in 3D is now possible!

Brochure available at the museum shop in English and Russian.

Free of charge!

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Château de Chillon® | Avenue de Chillon 21 | CH 1820 Veytaux | Téléphone +41 21 966 89 10 | info@chillon.ch
©2011 | Tous droits réservés | Réalisation MySwitzerland & DidWeDo*